FAQs

Yes! All our items are dishwasher and microwave safe. While handwashing will keep your piece looking its best for the longest time, it is perfectly fine to put them in the dishwasher. If it means you will use them more often, then please do. That's what we do.

Yes. All our ceramics are made from robust clay and fired to a stoneware temperature which makes them strong and long lasting.

All our pieces are glazed in food safe glazes fired to high temperatures. We undertake testing to make sure the pieces are fully vitrified so they don't leak.

Yes. Vases and planters are glazed inside and tested to ensure they are water tight.

We take between 1 - 3 days to prepare your products for postage. Shipping time then depends on whether you select express or regular postage. An estimated shipping time will be provided at checkout.

Shipping rates are:

$12 for purchases under $100

$18 for purchases from $100 - $199

Purchases over $200 ship free.

Yes, you can pick up your purchase from our studio in Braidwood, NSW by appointment. Please select this option at checkout.

No, unfortunately at this stage we do not offer international shipping.

All our products are packed with greatest care. Sometimes breakages can occur with ceramics in transit. If this occurs, we offer a replacement (if one is available) or refund.

All sales are final, and we do not refund if you change your mind. We take care to describe and photograph all products as close to the colour and size as possible to ensure your order is as expected. As with all handmade ware, there will be some variations in colour and glaze effects due to the uneven nature of making and firing.

If you are unhappy for any reason, please get in touch. It is important to us that you are happy with your purchase.